More Tales of Dell Inspiron 8200 Woes

As I’ve stated in several posts, I’ve been having an ongoing problem (well, set of problems) with my Dell Inspiron 8200 laptop. Everything from spontaneous reboots, device failures, slow CDROM access, etc. Many other people on Dell’s user bulletin board are also complaining of similar problems, and a distinct lack of help from Dell tech support.

Today I ran across this article on The Inquirer.

This quote pretty much sums up my feelings too:

I don’t think I will ever buy another Dell. I had purchased two for my home. The first one I purchased in 1998 and it has never had any problems. The second has been nothing but problems. I had purchased eight Dells for the company I work for and the last time I needed service was in 2001. The service was exceptional and I thought maybe business customers are treated better than home users because they mean more money. After researching online customer problems I see that Dell has just gone down hill in the last few years and my problem with Dell is not unique. I also would not recommend Dell to my worst enemy knowing how bad your customer service is. Whenever I hear an ad on television for Dell I have to change the channel so I don’t get that sick feeling in knowing it’s a lie hearing them say they have award winning customer service. Maybe once upon a time they did but now if they gave them an award it would be for the worst…

It’s a real shame, as in the past I’ve purchased several Dell desktop machines for home use (as well as dozens for work) and loved them. It’s probably time to start looking for a replacement brand. If anyone reading this has any suggestions, please post ’em.

And, btw, even after Dell replaced my motherboard, CPU, Ethernet adapter, etc., they still didn’t get it right – I isolated the problem to their lousy OEM NVidia video driver, and after installing a hacked video driver, it’s only crashed once in 4 months (it used to be multiple times daily). Knock on wood…

About Kevin

Kevin Jarnot is a technologist who lives just South of Boston, MA. He is currently employed as Chief Technology Officer at Micronotes, an AI-driven conversation-marketing company based in Boston, MA.
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0 Responses to More Tales of Dell Inspiron 8200 Woes

  1. Dave Naas says:

    It’s too bad more people don’t know this… or is it? I forget the name of the company but a buddy of mine used to work for a Silicon Valley company as a subcontractor in the spec and manufacture of PC internals for many major brand names including Apple and Dell.

    The “I’ll never buy another Dell” knee jerk reaction is not the solution. That other manufacturer you choose may have had their internals designed and built by the very same company.

    While it’s frustrating for the end-user your comment about tracing the problem to a bad video driver is by far the most rational approach. The problem being of course… it doesn’t say Nvidia on the machine, it sayeth Dell. How much you want to bet there are internal memos racing round many PC companies regarding this issue? The sad part is, especially with video, this has all happened before.

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